How to Order
Orders
can be placed online through our website or by phoning us on (06)
8703172. We welcome your calls to place orders or for advice on
products.
Pick Up's
You
are welcome to place an order on the website and pick up in person -
simply select store pick up as the shipping method at checkout. Pick
up's can be made from our retail store from 9.30 am - 4pm Monday to Friday
and 9.30 am - 1 pm on Saturday.
We are located at 124 Heretaunga Street East, Hastings, next to the movie theatre.
New Zealand Delivery
We
deliver throughout New Zealand using Fastway couriers. Standard
courier delivery charge is $8.00. Orders over $200 are sent free of charge,
and there is no charge for delivery of gift vouchers.
Targeted delivery times after your payment has cleared our account is as follow:
North Island 1-2 working days
South Island 2-3 working days
Rural
delivery addresses may take an extra 1-2 days as they will be handed
over from the couriers to your rural delivery driver for delivery.
We cannot send to Post Office Boxes.
We
use signature required couriers, if you require a signature to be
obtained or have special delivery instructions, please advise us in the
comments section when placing your order.
International Delivery
We
do deliver to international addresses. Payment for all international
orders must be done via paypal unless otherwise arranged.
International
delivery costs do vary depending on weight and size of parcel, and
country it is being delivered to. We have a standard $26 delivery
charge in built at checkout for international delivery. Most often the
cost will be more, which we will calculate once your order has been
packed and weighed at post office. We will then notify you with the
shipping methods, delivery times, and additional costs, and will request
the remaining amount be paid through paypal before your order is
dispatched.
International Delivery Terms and Conditions.
Delivery
times are targeted delivery times only and can sometimes take longer.
Your countries Customs Department can delay your order from being
received, which is beyond our control. We will not refunded or replace
your order if it is delayed beyond our control, or your Customs
Department has confiscated any items prohibited from being imported into
your country. All taxes, custom fees and duties incurred by your
customs department are not included in the shipping cost and are your
responsibility.
All aerosol products cannot be sent internationally.
Payment Options
We accept bank deposit, internet banking, paypal using your credit card, and credit card payment over the phone for your order.
Bank Deposits/Internet Banking
For
bank deposit and internet banking, please ensure you use your order
number as the reference on your payment. Please ensure all payments are made within 7 days of ordering, or you order will be cancelled and stock returned to shelves.
Credit Card
For
credit card payments, we use Paypal, a worldwide secure payment
processing site, which accepts all major credit cards and guarantees
your payment is secure. Anyone with a credit card can use paypal, you do
not need to create an account.
We can also manually process your
credit card payment, by phoning us at our retail store on (06) 8703172
during shop hours. Please ensure you have your order number ready when
calling.
Gift Vouchers
When you are redeeming gift
vouchers please put your barcode on the back of the gift voucher into
the comments section at checkout. We will then email you with the
amount remaining to bank/transfer into our account.
Returns and Refunds
We
pack your order carefully to ensure items do not arrive damaged, but in
the event it has been damaged in transit, please contact us within 24
hours of delivery.
If a wrong product has been sent, please contact us immediately so we can rectify the problem and send out the correct product.
Please
choose your items carefully, and allow yourself enough time for
delivery, as we do not refund because you have changed your mind, or
your order has not arrived in time (see targeted delivery times above).
If
you have received a faulty product, please contact us immediately, and
we will need to have the product returned BEFORE we can replace it for
you.
Cake Stuff Newsletters
We
send out a monthly newsletter that is full of new products, specials
and give-aways. If you are not receiving our newsletter monthly, please
check your spam/junk folder, or contact us, as it may be you have
entered an incorrect email address, or changed email address and not
updated your account with us.
If you have not signed up to
receive our newsletters, you can do this by clicking on the newsletter
link at the top of this page.
We do hire out cake tins to
local Hawkes Bay customers - cost of this is $6 for 3 days, plus a
refundable $10 bond on all pans. We have numerous novelty, character
and standard cake tins available to hire.
We do edible image
printing from your photo or graphic, cost involved in this and sizes
available, can be seen on the customized icing image page. If you
require to send us an image to be printed, please do so to
sales@cakestuff.co.nz. Please ensure all images/photos/graphics are in
.jpg format. We generally require at least 24 hours notice to do an
edible image.
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